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Frequently asked questions
What payment methods do you accept?
Bank transfer, and all major credit cards.
Can I change or cancel my order after it has been placed?
An order can be cancelled before despatch. Following despatch, our terms and conditions apply.
Are there any discounts for bulk orders?
If you require high quantities please email sales@lgmproducts.com to discuss.
How quickly can you deliver?
For orders placed before 12.30 pm we can despatch on the same day.
What is the cost of delivery?
Standard carriage for UK deliveries:
Under 20 kg: £15
20 to 50 kg: £35
Over 50 kg: £75
For remote areas of the UK, the charges are:
Under 20 kg: £40
20 to 50 kg: £60
Over 50 kg: £165
What if my product is damaged on delivery?
Please see our terms and conditions of sale.
What is your returns policy?
Please see our terms and conditions of sale.
Do you offer post-sales support?
Yes, if you have an issue with your order please get in touch with our sales team ASAP. Our terms and conditions of sale apply.
What should I do if I receive an incorrect item?
Please see our terms and conditions of sale.
How do I track my order?
Once an order is placed, we will share an order confirmation detailing your expected despatch date. After despatch you will be sent an invoice including a DHL tracking number (UK deliveries).
Can you install my equipment?
No, sorry we supply only.
Can you help me if I need a bespoke fire detection solution?
Yes, we can help match products to your requirements. Please reach out to our team of specialists, who will be more than happy to assist you - contact us today.