Approval: INMETRO

INMETRO

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Customer feedback

"Many thanks for your mail. We are very happy with the prompt support we receive from Alex and you regarding the same and we feel your quotes are very competitive."
Ajay, Qatar

"WOW, this is what I call Customer Support! Everyone, thank you all very much for your efforts, most appreciated!"
Ralph, Canada

"Thanks Dan. Super quick turn around with this; much appreciated."
Lee, Guernsey

"That’s great, thanks for the fast response I can get my quote out now before COP."
Ian, UK

"Following on from a conversation with Nick I just wish to express my thanks with the excellent technical assistance provided. I’m happy to report the issue is now resolved. Calling tech support has always been a bit of a last resort for me and it was remarkable how able he was to decipher my mixed up, end of week fatigued and wits end babbling!"
Neil, UK

"Congratulations on the nomination for International Business of the Year. As one of your international customers, we can attest the LGM team are indeed still winners. Bravo to you all!"
Ashley, USA

Frequently asked questions

What payment methods do you accept?

Bank transfer, and all major credit cards.

Can I change or cancel my order after it has been placed?

An order can be cancelled before despatch. Following despatch, our terms and conditions apply.

Are there any discounts for bulk orders?

If you require high quantities please email sales@lgmproducts.com to discuss.

How quickly can you deliver?

For orders placed before 12.30 pm we can despatch on the same day.

What is the cost of delivery?

Standard carriage for UK deliveries:
Under 20 kg: £15
20 to 50 kg: £35
Over 50 kg: £75

For remote areas of the UK, the charges are:
Under 20 kg: £40
20 to 50 kg: £60
Over 50 kg: £165

What if my product is damaged on delivery?

Please see our terms and conditions of sale.

What is your returns policy?

Please see our terms and conditions of sale.

Do you offer post-sales support?

Yes, if you have an issue with your order please get in touch with our sales team ASAP. Our terms and conditions of sale apply.

What should I do if I receive an incorrect item?

Please see our terms and conditions of sale.

How do I track my order?

Once an order is placed, we will share an order confirmation detailing your expected despatch date. After despatch you will be sent an invoice including a DHL tracking number (UK deliveries).

Can you install my equipment?

No, sorry we supply only.

Can you help me if I need a bespoke fire detection solution?

Yes, we can help match products to your requirements. Please reach out to our team of specialists, who will be more than happy to assist you - contact us today.